Shipping Policy

What is the delivery time?

Delivery consists of two stages:

1. Processing Time

Within 1–3 business days after placing your order, it will be checked, approved, and packed. After that, the parcel is prepared for shipment.

2. Shipping Time

UK: 5–10 business days

Shipping is handled by Royal Mail.

All delivery times exclude possible customs delays. During busy periods such as Christmas, Black Friday, and New Year, delivery may take longer.

What are the shipping costs?

We offer free premium shipping, which includes insurance in case of theft, loss, or damage to the package.

Where is my package?

Once your order has been shipped, you will receive an email with a tracking number.

You can track your order here: https://www.lorenelondon.com/apps/parcelpanel

For logistical reasons, your order may be shipped in multiple parcels.

My tracking number doesn’t work

It may take up to 5 business days for tracking information to update.

If no tracking updates appear after a few days, please contact our customer service team for assistance.