At the moment, we only ship within the UK, but we’re working on expanding to more countries soon.

We’re happy to offer free shipping on all orders, no matter the amount. Whether you order one item or several, you’ll never pay for delivery.

We process and pack your order within 1–2 business days. You’ll receive a tracking link as soon as your package is on its way.

Once your order has been shipped, you’ll receive a confirmation email with a tracking number. You can follow your order by clicking the link in the email or entering your tracking number here: https://www.lorenelondon.com/apps/parcelpanel

Our processing time is 1–2 business days. After shipping, delivery usually takes 5 to 10 business days. We do our best to get your new fashion items to you as quickly as possible!

Yes — we offer returns within 30 days of delivery, as long as the item is unworn and in original condition.

We encourage mindful shopping to reduce unnecessary shipments. Not sure about size or fit? Reach out to us — we’re happy to help you choose the right piece before you order.

You can return items within 30 days of receiving them. To ensure a smooth return process, we recommend reviewing our return policy in the footer of our website. To initiate a return, simply email us — our team is here to assist you.

Please contact our customer service as soon as possible with your order number and photos of the damaged item. We’ll make sure to find a suitable solution.

You can exchange an item by returning it through our return procedure and placing a new order for the item you want. To start this process, email us at: support@lorenelondon.com

We start processing your order quickly to ensure fast shipping, so changes or cancellations may not be possible. If you need help, contact us as soon as possible and we’ll do our best to assist.

We work with carefully selected partners to fulfill orders directly from our production and warehouse locations. This allows us to offer a wider selection while keeping our environmental impact as low as possible.

Enter your discount code in the designated field during checkout. The discount will be applied automatically to your total.

We accept various payment methods, including Creditcards, AMEX, Mastercard. You’ll see all available options during checkout.

Check the size guide on each product page to find the right fit for your body type. Still unsure? Feel free to contact us — we’re happy to help!

Yes, we offer gift cards. To purchase one, simply email us at: support@lorenelondon.com

You can subscribe to our newsletter by entering your email address in the signup field at the bottom of the page. You’ll receive updates on new arrivals and exclusive offers.

We take your privacy seriously. Please read our Privacy Policy to learn how we collect, use, and protect your personal information.